FAQs

  • As the only patented weight-based monitoring system in the U.S., we work with labs across fertility, life sciences, animal sciences, biorepositories and more to protect their valuable samples. Whether your lab is working to support family building, conduct research, or conserve plant and animal species, we can provide you with the safest, most reliable monitoring system on the market. 

  • Liquid and vapor-phase nitrogen have nearly the same temperature, which is why temperature is not a very accurate measurement of the volume of liquid nitrogen inside a cryotank. Unlike temperature, we monitor the evaporation of liquid nitrogen, allowing us to almost immediately detect a failure event & giving you up to 84 hours sooner notice than a temperature-based monitoring system. 

  • Yes, our technology is secure. As an AWS-based operation, we leverage the robust security features inherent in cloud architecture and utilize AWS managed services to enhance our security posture. We maintain SOC compliance to ensure our security practices meet industry standards. Additionally, we conduct annual penetration testing and regularly scan our code for vulnerabilities. This comprehensive approach ensures that our infrastructure and applications remain protected against emerging threats.

  • It does not! We know how easily wifi can go down, and don’t want our customers or your samples to be compromised by that. Our system utilizes cellular LTE and triangulates between all major carriers to provide service. If there are concerns about the cellular service at your lab, we’ll coordinate implementation of a cell booster. 

  • Nope! We know how important it is to be able to move tanks around in the lab, so we built our system to be remote. The tank module works on a battery – it takes an hour to charge, and maintains the charge for 3+ months. The battery life of each system is easily viewed at the top of each ‘Tank Dashboard’ page. Additionally, our system will send out a low battery notification to alert you when the battery has reached 15%.

  • No, you do not! We lease the hardware to you and will replace damaged products to ensure your precious samples remain protected, 24/7. 

  • At this time, we work with all small volume cryotanks 50L or less with a maximum diameter of 20.5”, regardless of manufacturer. Our support arms are adjustable to meet your cryotank’s needs. If you’d like us to confirm a specific tank, feel free to reach out to us at sales@boreasmonitoring.com.

  • Yes! While the weighing platform does add height to the tanks, we kept in mind that standard counter height is 36”. Our system adds about 5.5”, bringing the height of the tank to ~32”, allowing for plenty of space. Additionally, our support arms add 2.5” in diameter to the tanks.

  • We are currently U.S. based, but actively working on finalizing our compliance for non-U.S. countries. If you’re outside of the U.S. please reach out to us at sales@boreasmonitoring.com so we can share timelines for your specific country! 

Don’t see what you’re looking for? Reach out to us at sales@boreasmonitoring.com.

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Learn the power of weight-based monitoring & the peace of mind it will bring to you, your staff & most importantly, your patients.